Contact Information

Last updated: June 2026

We are here to help with order questions, shipping updates, returns, refunds, warranty claims, product information, and general customer support.

Customer Support

Store Name: rotuana
Business Address: 10 Brock Place, London, E3 3QU, United Kingdom
Email: support@rotuana.com
Phone: +447710389260
Website: https://ihf0tu-x4.myshopify.com

Support Hours

Our team aims to respond within 1–2 business days.
Monday – Friday, 9:00 AM – 5:00 PM (GMT)

Before Contacting Us

Please include your order number, the email used at checkout, and a clear description of your question.

Returns, Refunds, and Warranty Claims

Email support@rotuana.com with your order number and photos where relevant. Returns accepted within 14 days, free return shipping, refunds within 7 business days.